Shipping policy

BOUQUET Melbourne Delivery Policy

Thank you for choosing BOUQUET Melbourne. Please review our delivery policy before placing your order:

Delivery Areas & Charges

  • We deliver to most areas of Melbourne. Delivery charges will be specified at checkout.

  • Please refer to our service area page for full details.

Delivery Times

  • Deliveries aim to arrive before 5 PM, Monday to Saturday (excluding public holidays).

  • Same-day delivery is available for orders placed before 12 PM. Deliveries generally occur between 1:30 PM and 5 PM unless otherwise arranged.

  • Specific delivery times cannot be guaranteed unless arranged for an additional fee.

  • During peak occasions such as Mother’s Day and Valentine’s Day, or due to unforeseen traffic or weather conditions, deliveries may be later than usual.

Delivery Restrictions

  • We do not deliver to P.O. boxes or APO/FPO addresses.

  • Delivery to remote or restricted areas may be limited or unavailable.

Recipient Availability

  • Please ensure someone is available to receive your flowers at the delivery address.

  • If no one is available, we will leave the flowers in a safe location or with building reception if possible.

  • If this is not feasible, we will contact you to arrange re-delivery, which may incur an additional fee.

  • If we cannot reach you, the flowers will be left in the safest available spot.

Order Tracking & Confirmation

  • Live tracking is not available.

  • You will receive an email notification once your delivery has been made.

Weather & Traffic

  • Deliveries may be affected by adverse weather or traffic delays. We will notify you if significant delays occur.

Quality Assurance

  • We take every care to ensure your flowers arrive fresh and beautiful.

Contact Us

  • For any questions or concerns about delivery, please reach out via our Contact Us page.